FAQs
Can I walk in the same day for a service with out an appointment?
Yes, although we prioritize appointments made in advance, we will definitely take walk-ins if we have technicians available.
When Should I arrive for my appointment?
We recommend arriving 5-10 minutes early. This will allow you enough time for parking, getting yourself settled and have a chance to look at polishes.
What if my Artist is running late?
Sometimes unexpected things happen, but we will always try out best to keep up with our schedule. Sometimes it cannot be helped if previous clients are also late as that pushes everyone else back for the day. We will always try to complete all services our clients have booked for in a timely manner. If you notice that this is a continuous problem, please ask for a manager. If you would like to do it discreetly, you can send an email to ultraviolet.mke@gmail.com or use the contact box at the bottom of the page.
What if I am running late?
We will always try to be as accommodating as possible. Our grace period is 5-10 minutes if clients are running behind (depending on the service), but after 10 minutes your service(s) will be: downgraded (if possible), canceled and/or considered a no-show and will result in our fee in accordance with our policies. Please refer to our cancelation/no-show policies for more information.
Should I cut my nails before my appointment?
If your nails are not bothering or hurting you, it is best to leave them to the professionals. It is better to have more nail to work with than too little! Your artist will be able to better evaluate the overall health and condition of your nails.
What are the after care after my mani/pedi?
After getting your mani and/or pedi done, you want to make sure that they stays nice and beautiful. Follow up with making your future appointments to secure a spot. Manicures are recommended to be made 2-3 weeks after your first initial appointment to get the polish/enhancement removed or filled. This will help to keep your nails on track and prevent them from getting damaged from being out grown or lifting. Refrain from using your nails as tools, digging, or peeling things to prevent damage.
Pedicures are recommended to be made every 4-6 weeks to keep calluses and skin from getting dry and cracked.
What should I wear to my appointment?
Something loose and comfy! Especially for our Hydration, Luxe, and Ultimate tier services as it contains lots of oils for hydrating the skin. Long and tight clothing may result in water and/or oil stains. What we recommend in order to take advantage of our spa services:
Manicures: we recommend wearing either a short sleeve top or a shirt that is able to roll up the sleeves and jewelry and watches that you are able to remove.
Pedicures: we recommend wearing loose or stretchy pants that can be rolled up or shorts (if weather permits). We do not recommend skirts and dresses as your legs alternate in and out of the water bowl and this can result in a long skirt falling into the bowl, or a short skirt may rise up.
But, regardless, we will work with what you come in with and make due.
How do I book multiple services together online?
When booking online through the app, make sure to select all of your desired services BEFORE selecting a day/time. After selecting all services desired, our system will automatically find a suitable time for all of your services to be done.
How do I book multiple people at the same time?
Unfortunately, you are only able to book one person at a time. So it is not guaranteed when booking through the app or site to have multiple people serviced at the same time. We recommend calling the salon when scheduling multiple people your in your group.
What if I forget to add a service when booking?
If you forget to add on services such as Nail Art or other additional services, we cannot guarantee that all that you desire can be done within your service time. We only allocate enough time for what is reserved, and nothing more. So in the case that your Artist is a head of schedule or does not have another client right after your appointment, it may be done, otherwise it may need to be saved for a future appointment - but remember to book it!
What if I need to make a change or cancel my appointment?
You are allow to make any changes to your appointments up to 48 hours prior to your appointment. Any changes made within the 48 hour may result a fee charged on your card on file. Please view our cancelation policies for more information.
Does getting my nails done harm my nails?
As long as your Artist AND You take care of your nails, they will stay in beautiful shape. Remember, "your nails are jewels, not tools!" After finishing your appointment, it also matters how you go about your daily life. Your nails are an investment - No picking, no using your nails as tools, and remember to moisturize you skin and nails.
What is the difference between EMA vs MMA?
Methyl methacrylate or MMA, is a liquid acid used to activate the acrylic powder to make it melt onto your nails. It is also SUPER dangerous for you and your nails. Although it is a very hard and strong product, that doesn't always mean it's better. It can cause a lot of damage and irritation around the skin and nails and even lead to nail loss. Since it is harder, jamming it may cause it to completely break the nail plate and resulting in tremendous pain. There's a long list, but you definitely want to stay away from this stuff!
Ethyl methacrylate or EMA, is a much better alternative. The smell of EMA is not nearly as strong as MMA, and it has also been approved by the Cosmetic Ingredient Review in 1999. Once EMA has been properly soaked off of your nails, it won't leave a slimy residue or break down the natural nail plate like MMA.
Knowing what your local salon uses and carries is very important. At Ultra Violet, we only carry professional products made by reputable manufactures.
Can I have a bring my child or extra guest while I get a service done?
We do not guarantee that we will have an available place for your guest to sit next to you if they are not getting a service done. If they are not getting services done - please leave unsupervised children at home or meet up friend friends after your appointment. Well behave children that can sit independently and friends can use our lounge area. Please refer to our Salon policy page for more information.
Do we service nail enhancement for children?
Unfortunately, we do not do any nail enhancement services for child's that are under the age of 14. This is due to the nature of nail enhancement product can possibly damage your child's natural nails if not taken care of or removing properly.
What if I don't know what to book?
We recommend calling the salon for the quickest answers. Everyone is a little different with a different chemical makeup. Our job is to help you find what is best for you and your lifestyle. There are a lot of products to choose from, so sometimes it take a few tries and a little experimenting to really find what works best.
What do you use the reserved Credit Card information for?
We require a credit card when booking to secure an appointment. It is only used for less than 48 hour cancelation and/or no-shows, please refer to our policy page for more information. You are able to check out at the end of your appointment with these form of payments - Cash or Card
Do you have seniors, military veteran or student discount?
We currently do not have seniors, military veteran or student discount. You can follow our social media for monthly promos to see what are the specials for the months or current promotions.
Where can I park?
We have partnered with a parking structure behind our building called, "The Brewery Structure" (located on 9th Street) that you can park at a discounted rate regardless if there's an event going on. Please bring your QR Code ticket to get it validate by us and to reenter the parking structure. Metered street parking is available outside of the establishment and free street parking is located on Winnebago St and Highland Ave but have season restrictions.
What if my nail broke?
Please review our Guarantee Policy.
Do you sell gift cards?
Yes. We offer a physical gift certificate that can be purchase on site only or you can purchase a electronic gift card on our booking website. Please visit our Gift Card page for additional details.