FAQs
Can I walk in the same day for a service with out an appointment?
Yes, although we prioritize appointments made in advance, we will definitely take walk-ins if we are available.
When Should I arrive for my appointment?
We recommend arriving 5 minutes early. This will allow you enough time to get yourself settled and have a chance to look at polishes. We recommend arriving 10 minutes early if you are also wanting to stop at the Café to get a drink.
What if my Artist is running late?
Sometimes unexpected things happen, but we will always try out best to keep up with our schedule. Sometimes it cannot be helped if previous clients are also late as that pushes everyone else back for the day. If you notice that this is a continuous problem, please ask for a manager. If you would like to do it discreetly, you can send an email to ultraviolet.mke@gmail.com or use the contact box at the bottom of the page.
What if I am running late?
We will always try to be as accommodating as possible. Allowing clients 5-10 minutes if they are running behind (depending on the service), but after 10 minutes your service(s) will be: downgraded (if possible), canceled and/or considered a no-show. Please refer to our cancelation/no-show policy for more information.
Should I cut my nails before my appointment?
If your nails are not bothering or hurting you, it is best to leave them to the professionals. It is better to have more than too little to work with! Your artist will be able to evaluate the overall health and end result better if they have more nail estate to work with.
What are the after care after my mani/pedi?
After getting your mani and/or pedi done, you want to make sure that they stays nice and beautiful. Follow up with making your future appointments to secure a spot. Manicures should be made 2-3 weeks after your first initial appointment to get the polish/enhancement removed or filled. This will help to keep your nails on track and prevent them from getting damaged from being out grown or lifting product. Pedicures should be made every 4-6 weeks to keep calluses and skin from getting dry and cracked.
What should I wear to my appointment?
Hydration and Luxe services contains lots of oils for hydrating the skin so long clothing may result in water and/or oil stains. What we recommend in order to take advantage of our spa services:
Manicures: we recommend wearing either a short sleeve top or a shirt that is able to roll up the sleeves and jewelry and watches that you are able to remove.
Pedicures: we recommend wearing stretchy pants that can be rolled up or shorts (if weather permits). We do not recommend skirts and dresses as your legs alternate in and out of the water bowl and this can result in a long skirt falling into the bowl, or a short skirt may rise up.
But, regardless, we will work with what you come in with and make due.
How do I book multiple services together online?
When booking online through the app, make sure to select all of your desired services BEFORE selecting a day/time. After selecting all services desired, our system will automatically find a suitable time for all of your services to be done.
How do I book multiple people at the same time?
Unfortunately, you are only able to book one person at a time. So it is not guaranteed when booking through the app to have multiple people serviced at the same time. We recommend calling the salon to schedule your appointments.
What if I forget to add a service when booking?
If you forget to add on services such as Nail Art or other additional services, we cannot guarantee that all that you desire can be done within your service time. We only book enough time for what is reserved, and nothing more. So in the case that your Artist is a head of schedule or does not have another client right after your appointment, it may be done, otherwise it may need to be saved for a future appointment - but remember to book it!
Does getting my nails done harm my nails?
As long as your Artist AND You take care of your nails, they will stay in beautiful shape. Remember, "your nails are jewels, not tools!" After finishing your appointment, it also matters how you go about your daily life. Your nails are an investment - No picking, no using your nails as tools, and moisturize you skin and nails.
What is the difference between EMA vs MMA?
Methyl methacrylate or MMA, is a liquid acid used to activate the acrylic powder to make it melt onto your nails. It is also SUPER dangerous for you and your nails. Although it is a very hard and strong product, that doesn't always mean it's better. It can cause a lot of damage and irritation around the skin and nails and even lead to nail loss. Since it is harder, jamming it may cause it to completely break the nail plate and resulting in tremendous pain. There's a long list, but you definitely want to stay away from this stuff!
Ethyl methacrylate or EMA, is a much better alternative. The smell of EMA is not nearly as strong as MMA, and it has also been approved by the Cosmetic Ingredient Review in 1999. Once EMA has been properly soaked off of your nails, it won't leave a slimy residue or break down the natural nail plate like MMA.
Knowing what your local salon uses and carries is very important. At Ultra Violet, we only carry professional products made by reputable manufactures.
Can I have a bring my child or extra guest while I get a service done?
If they are not also getting services done - as ask that your leave them at home or meet up friend friends after your appointment as we have a no kid and/or extra guest policy. Please refer to our policy page for more information.
What if I don't know what to book?
We recommend calling the salon for the quickest answers. Everyone is a little different with a different chemical makeup. Our job is to help you find what is best for you and your lifestyle. There are a lot of products to choose from, so sometimes it take a few tries and a little experimenting to really find what works best.
What do you use the reserved Credit Card information for?
We require a credit card when booking to secure an appointment. It goes directly into our booking site, so we do not write anything down to save for later. It is only used for less than 48 hour cancelation and/or no-shows, please refer to our policy page for more information. We will still check you out at the end of each service.
Yes, although we prioritize appointments made in advance, we will definitely take walk-ins if we are available.
When Should I arrive for my appointment?
We recommend arriving 5 minutes early. This will allow you enough time to get yourself settled and have a chance to look at polishes. We recommend arriving 10 minutes early if you are also wanting to stop at the Café to get a drink.
What if my Artist is running late?
Sometimes unexpected things happen, but we will always try out best to keep up with our schedule. Sometimes it cannot be helped if previous clients are also late as that pushes everyone else back for the day. If you notice that this is a continuous problem, please ask for a manager. If you would like to do it discreetly, you can send an email to ultraviolet.mke@gmail.com or use the contact box at the bottom of the page.
What if I am running late?
We will always try to be as accommodating as possible. Allowing clients 5-10 minutes if they are running behind (depending on the service), but after 10 minutes your service(s) will be: downgraded (if possible), canceled and/or considered a no-show. Please refer to our cancelation/no-show policy for more information.
Should I cut my nails before my appointment?
If your nails are not bothering or hurting you, it is best to leave them to the professionals. It is better to have more than too little to work with! Your artist will be able to evaluate the overall health and end result better if they have more nail estate to work with.
What are the after care after my mani/pedi?
After getting your mani and/or pedi done, you want to make sure that they stays nice and beautiful. Follow up with making your future appointments to secure a spot. Manicures should be made 2-3 weeks after your first initial appointment to get the polish/enhancement removed or filled. This will help to keep your nails on track and prevent them from getting damaged from being out grown or lifting product. Pedicures should be made every 4-6 weeks to keep calluses and skin from getting dry and cracked.
What should I wear to my appointment?
Hydration and Luxe services contains lots of oils for hydrating the skin so long clothing may result in water and/or oil stains. What we recommend in order to take advantage of our spa services:
Manicures: we recommend wearing either a short sleeve top or a shirt that is able to roll up the sleeves and jewelry and watches that you are able to remove.
Pedicures: we recommend wearing stretchy pants that can be rolled up or shorts (if weather permits). We do not recommend skirts and dresses as your legs alternate in and out of the water bowl and this can result in a long skirt falling into the bowl, or a short skirt may rise up.
But, regardless, we will work with what you come in with and make due.
How do I book multiple services together online?
When booking online through the app, make sure to select all of your desired services BEFORE selecting a day/time. After selecting all services desired, our system will automatically find a suitable time for all of your services to be done.
How do I book multiple people at the same time?
Unfortunately, you are only able to book one person at a time. So it is not guaranteed when booking through the app to have multiple people serviced at the same time. We recommend calling the salon to schedule your appointments.
What if I forget to add a service when booking?
If you forget to add on services such as Nail Art or other additional services, we cannot guarantee that all that you desire can be done within your service time. We only book enough time for what is reserved, and nothing more. So in the case that your Artist is a head of schedule or does not have another client right after your appointment, it may be done, otherwise it may need to be saved for a future appointment - but remember to book it!
Does getting my nails done harm my nails?
As long as your Artist AND You take care of your nails, they will stay in beautiful shape. Remember, "your nails are jewels, not tools!" After finishing your appointment, it also matters how you go about your daily life. Your nails are an investment - No picking, no using your nails as tools, and moisturize you skin and nails.
What is the difference between EMA vs MMA?
Methyl methacrylate or MMA, is a liquid acid used to activate the acrylic powder to make it melt onto your nails. It is also SUPER dangerous for you and your nails. Although it is a very hard and strong product, that doesn't always mean it's better. It can cause a lot of damage and irritation around the skin and nails and even lead to nail loss. Since it is harder, jamming it may cause it to completely break the nail plate and resulting in tremendous pain. There's a long list, but you definitely want to stay away from this stuff!
Ethyl methacrylate or EMA, is a much better alternative. The smell of EMA is not nearly as strong as MMA, and it has also been approved by the Cosmetic Ingredient Review in 1999. Once EMA has been properly soaked off of your nails, it won't leave a slimy residue or break down the natural nail plate like MMA.
Knowing what your local salon uses and carries is very important. At Ultra Violet, we only carry professional products made by reputable manufactures.
Can I have a bring my child or extra guest while I get a service done?
If they are not also getting services done - as ask that your leave them at home or meet up friend friends after your appointment as we have a no kid and/or extra guest policy. Please refer to our policy page for more information.
What if I don't know what to book?
We recommend calling the salon for the quickest answers. Everyone is a little different with a different chemical makeup. Our job is to help you find what is best for you and your lifestyle. There are a lot of products to choose from, so sometimes it take a few tries and a little experimenting to really find what works best.
What do you use the reserved Credit Card information for?
We require a credit card when booking to secure an appointment. It goes directly into our booking site, so we do not write anything down to save for later. It is only used for less than 48 hour cancelation and/or no-shows, please refer to our policy page for more information. We will still check you out at the end of each service.
